On Call Express Diabetes Testing Kit

Returns Policy

We accept returns of brand new, unopened, unused items in their original packaging within 30 days of delivery, except for breast pumps, defibrillators, pillows, and items marked as non-returnable. Breast pumps, defibrillators, and pillows are not returnable, no exceptions.

If you experience any issues with delivery or items, please contact us within 30 days of receiving your shipment confirmation email. We will not be able to issue any credits after this 30 day period

Please note: refunds are issued to the original form of payment or as a store credit. There are no exceptions. 

If you returned a product(s) used to qualify for our free shipping promotion and the return reduces the order subtotal to less than the amount needed to qualify for free shipping, we will deduct the cost of shipping from the refund.

Please refer to the product manual for troubleshooting on electronic devices. If you need additional assistance, please contact the product manufacturer directly for more details on receiving a repair or replacement.

How to Return

Please email support@directfsa.com with your order number to request a return or refund.

Receiving Your Refund

We will issue your refund within 3-5 business days of the receipt of your return. By default, we will process the refund to the original form of payment, unless you specify you’d prefer store credit.

If you returned a product(s) used to qualify for our free shipping promotion and the return reduces the order subtotal to less than the amount needed to qualify for free shipping, we will deduct the cost of shipping from the refund.

We will do our best to reach out to you in the event that the card on file has expired. Should our efforts to reach you fail, we will issue your refund in the form of a store credit, which will be sent to you via email. The store credit will be valid for six months.